Privacy Statement

1. About this Privacy Statement

NestPro NZ is a New Zealand-operated online marketplace for long-term shared living. This Privacy Statement explains how NestPro NZ collects, uses, stores, shares, and protects personal information when you use our website and services.

NestPro NZ is intended for people aged 18 years and over.

We handle personal information in accordance with the New Zealand Privacy Act 2020 and applicable information privacy principles.

2. Information we collect

Depending on how you use NestPro NZ, we may collect information including:

• account information, such as your email address and account role;
• profile information, such as your name, profile photo, bio, occupation, work style, lifestyle preferences, smoking and pet preferences, preferred locations, budget, minimum stay, and move-in information;
• listing and property information provided by hosts, including property addresses, listing details, photos, and selected nearby amenities;
• applications, application status, favourites, and other marketplace activity;
• messages and communications between users;
• reports, support requests, and information provided when you contact us; and
• technical and usage information needed to operate, secure, maintain, and understand the use of the service.

Some information is optional. However, if information needed to provide a particular NestPro NZ feature is not supplied, that feature may not be available to you.

3. Why we collect and use information

We use personal information to:

• create and manage user accounts and profiles;
• publish and manage room and shared-living listings;
• help renters and hosts find, assess, and communicate with each other;
• process and display applications and application status;
• provide messages and service notifications;
• provide customer support and respond to enquiries;
• detect, investigate, and respond to misuse, fraud, safety concerns, and breaches of our rules;
• operate, secure, maintain, and improve NestPro NZ; and
• comply with applicable legal obligations.

4. Information visible to other users

NestPro NZ is a marketplace, so some information you provide is intended to be shown to other users. This may include profile information, listing information, photos, professional or lifestyle information, and information you choose to include in your profile or listing.

Messages and applications are not public. They are made available only as needed to the relevant users and NestPro NZ systems used to provide and protect the service.

5. Property addresses and location information

Hosts may provide a property address so NestPro NZ can operate listing and location features. Property coordinates used by the platform are treated as private system data and are not displayed to renters.

A host controls whether the full property address is displayed publicly. If the host does not choose to reveal the full address, NestPro NZ displays only the less specific location information intended for the listing.

6. Nearby amenities and Google Maps Platform

NestPro NZ may use Google Maps Platform services to help hosts select property addresses and identify nearby amenities.

Private property coordinates may be used by NestPro NZ server-side when requesting nearby-place information. Those private coordinates are not provided to renters through the public listing page.

Information supplied through Google services is also subject to Google's applicable terms and privacy practices.

7. AI Listing Assistant

NestPro NZ may provide an AI Listing Assistant to help hosts draft listing descriptions. Listing information entered into this feature may be sent to an AI service provider to generate the requested text.

NestPro NZ is designed not to intentionally send the property's street address to the AI Listing Assistant. However, users should avoid entering unnecessary personal, confidential, or sensitive information into free-text fields.

AI-generated content should be reviewed by the host before it is used or published.

8. Service providers

NestPro NZ uses service providers to operate the platform. These may include:

• Supabase for database, authentication, and storage services;
• Vercel for website hosting and analytics;
• Google Maps Platform for address and location features;
• OpenAI for AI-assisted listing features; and
• Resend for transactional and support email services.

These providers may process information on our behalf as needed to provide their services. Some providers or their systems may be located outside New Zealand.

9. Analytics and technical information

NestPro NZ uses Vercel Analytics to help us understand website usage and performance. We may also process technical information needed for security, troubleshooting, reliability, and operation of the service.

10. Email communications

We may send transactional or service-related emails, including account, application, message, security, and support communications.

NestPro NZ does not currently operate a general marketing newsletter through these service emails.

11. Verification features

NestPro NZ currently uses email verification. Additional trust and verification features, such as mobile phone, identity, profile, or host/property relationship verification, may be introduced in the future.

If additional verification is introduced, NestPro NZ will provide appropriate information about what is collected, why it is needed, how it is handled, and any relevant retention arrangements before or when that information is collected.

12. Information collected from other sources

In some circumstances, NestPro NZ may receive personal information about a person from another user, service provider, or other source rather than directly from that person.

Where required by New Zealand privacy law, we will take reasonable steps to notify the person about the collection, including the purpose of collection and their rights to access and request correction of their information, unless an applicable exception applies.

13. Security

We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, alteration, or disclosure.

No internet service can guarantee absolute security. Users should also protect their account credentials and contact us if they believe their account or information may have been compromised.

14. Retention and account closure

We aim to keep personal information only for as long as it is needed for a lawful purpose.

When an account is closed, our normal process is to disable or hide the account promptly and retain ordinary account data and associated files for up to 7 days before permanent deletion or anonymisation.

Some information may need to be retained for longer where reasonably necessary for an unresolved safety, fraud, abuse, legal, privacy, complaint, dispute, or other lawful purpose. Shared records may also need to be preserved or anonymised rather than simply deleted where deletion would affect another user's legitimate records or the integrity of the service.

15. Access and correction

You may ask to access personal information NestPro NZ holds about you and request correction if you believe it is inaccurate, incomplete, or misleading.

To make an access or correction request, contact us at support@nestpro.nz.

16. Account deletion requests

You may contact us to request closure of your NestPro NZ account. Account closure and deletion are handled through a controlled process so that personal information can be removed appropriately without improperly destroying shared records, safety information, or information that must lawfully be retained.

Contact support@nestpro.nz to request account closure.

17. Sale or transfer of NestPro NZ

If NestPro NZ or substantially all of the platform or business is sold, merged, reorganised, or transferred to another operator, information associated with operating the service may be transferred as part of that genuine business or platform transaction, subject to applicable privacy law.

We do not describe such a business transfer as selling personal information as a standalone product.

18. Legal and safety disclosures

We may use or disclose information where permitted or required by law, or where reasonably necessary to protect users, respond to serious safety concerns, investigate misuse or fraud, enforce our rights, or respond to lawful requests.

19. Changes to this Privacy Statement

We may update this Privacy Statement as NestPro NZ changes or as legal and operational requirements develop. The latest version will be published on this page with an updated date.

20. Contact us

NestPro NZ is operated in New Zealand. For privacy questions, access or correction requests, account closure requests, or other privacy concerns, contact:

NestPro NZ
Email: support@nestpro.nz